Sometimes things go wrong, and Keter is here to make them right! So, if you have opened the box and discovered a missing or broken part, or your Keter item needs parts to restore its use, we are eager to assist. The easiest way for you to reach out is via the Contact Us form. Follow the easy step-by-step instructions to get your spare part quickly.

You’ll want to have a flat, level surface before the setup of any Keter products.

For large items, like one of our storage sheds, we highly recommend having a foundation made of concrete, gravel or wood. You’ll also want to have space around all sides of the shed (60cm/2ft) for proper assembly. This will help you get a step ladder all the way around and have the proper space for the assembly of your storage shed.

We also highly recommend that you assemble the shed where it will be kept permanently because of its size and weight. In addition, you are responsible for the build-out and siting of your items.

The dimensions of each shed on our website note the maximum height, width and depth of each item. Because of the overhang on the eaves of our storage sheds, the width and depth dimensions shown are therefore not identical to the footprint.

We also list the flooring dimensions of each outdoor shed in the front of the assembly instructions as well as on the website product pages. That way if you want to lay concrete on another base for the shed, you’ll have all the information you need.

In addition, if you’d like a PDF of the instruction manual, click on the “Assembly instructions” at the bottom of the product page.

Our products are designed to be easy to assemble with no DIY skills required. Garden sheds require a screwdriver, power drill, mallet, adjustable spanner, stepladder and safety gloves. Many deck storage boxes are click-together and need no tools, while others need just a screwdriver and protective gloves. Patio furniture sets come with a basic turn-key and require no additional tools. All products come with the necessary fixtures and fittings included, as well.

If you’ve misplaced your assembly instructions, you can download PDF versions on each product page on our website or view all PDFs on our assembly instructions page.

This really depends on where you live. In some places, local zoning rules may require a permit, inspection, or similar requirements to install an outdoor storage shed. As such, we can’t tell you the requirements in your specific area because local rules vary. 

Please be sure to check with your local building authority or regulator. Don’t forget to also check HOA rules, historic preservation restrictions, etc. You are responsible for obtaining any necessary approvals and making sure your product installation and use complies with all applicable laws and regulations.

We might need to see your proof of purchase, so be sure to keep that on hand. If you’re looking for the individual details of each product’s warranty, you can download it at the bottom of the product description on our website. 

If you want to activate your warranty online, simply click on Contact Us and submit the activation. 

Please keep in mind that activation is not required to submit a warranty claim but proof of purchase is required. Please use the Contact Us form to submit a warranty claim through our website.

Our products have been made strong and durable. Each product is made of tough, hard-wearing resin, with steel reinforcement where appropriate. This makes our outdoor furniture and storage solutions stand up to the elements, with little to no effect, without much maintenance.

Resin doesn’t require annual treatment, painting or re-felting like wood does. All you need to do is occasionally wash the products with the garden hose. It’s that easy!

Yes. All Keter outdoor products are made from high-quality resin designed to withstand the elements year-round, including rain, UV exposure and temperature changes. Unlike wood, resin won't rot, rust or fade and requires very little upkeep. Specific weather ratings can be found on each product page.

Yes, and we strongly recommend it for safety and stability, especially in windy conditions. Keter sheds include anchor points in the floor, and anchoring instructions are included in the assembly guide. You are responsible for making sure your shed is properly secured and compliant with any local regulations.