Shed Assembly and Installation Service

Keter Sheds are designed to be self-assembled using standard tools, with assembly instructions included with each product and also available for download from each product page on our website. For added convenience, we offer the professional service of our experienced installers, saving you time and hassle, and providing peace of mind that the assembly and installation have been carried out to the highest standards to help ensure years of enjoyment and use.

Once you’ve placed your order and paid for the installation service, our installers will contact you directly to arrange the next steps. Installation is typically completed within 7–10 business days after they receive a photo of your prepared base and confirmation that you’ve checked and verified the contents of your delivery. Please note that this timeframe may be extended during busier periods.

Important: In selecting this service option, it will be your responsibility to ensure that the location is suitable and ready for installation ahead of time.

Coverage Notice: Installation service is available across most of the UK. However, we currently do not cover the following postcode areas: BT, CA, DD, DG, EX, GY, HS, IM, IV, JE, KW, KY, LA, LD, PH, PL, TD, TQ, TR, ZE. These include parts of Northern Ireland, Scotland, the Channel Islands, Isle of Man, and selected areas in the South West and North West.

Installation Preparation Guide

Base Preparation: You will need a firm, flat and level base. Ideal surfaces include poured concrete, paving slabs or timber decking. Please note that plastic grid-style bases are not recommended. To expedite the installation process, send photographs of your base with a spirit level on it from various angles to our installer’s WhatsApp number. Please note that the anchoring of the shed to the base is not part of our installation service. 

Clearance: Ensure there is at least 30cm (300mm) of clearance all around the shed base to provide our fitters with adequate working space. Additionally, the area should be cleared of any foliage and overhanging branches.

Product Inspection: Upon delivery of your Keter product, please inspect it thoroughly for any damages and verify that all parts are included. Please contact our installers to confirm that the goods have arrived and that they are in the garden near to the build area.

Installation Assistance: Please remember that our installation team can only assist directly with installation-related queries. For any questions regarding delivery, kindly reach out to Keter directly.

Proximity of Product: Our installation team is unable to move product boxes. Ensure that the product is positioned close to the installation area before our arrival.

Scheduling: Installation will take place within 7-10 working days from receipt by our installers of a photo of your base and confirmation that you have checked and verified the contents of the delivery. Please note this may extend during busier periods.

Parking Requirements: Please make sure there is adequate parking available for our installation team on-site. If a parking permit is necessary, please arrange this in advance, as parking costs are not covered.

Please follow the steps above to ensure a seamless installation on our installation team’s first visit, and to avoid a revisit charge.

Installation Terms and Conditions

1 About these Terms and Conditions

1.1 What these terms cover. If you order a product where an installation service is provided as an optional add-on ("Product") online from our website https://www.keter.com/en-gb/ (our "Website") and request for additional assistance with assembly and installation of the Product (the "Services"), these terms and conditions will apply.

1.2 Why you should read them. These terms tell you who we are, how we will provide our service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Who provides the services to you. We provide these Services to you via a service provider called Outdoor Building Solutions Ltd ("OBS"), a company registered in England and Wales under company number 10045090.

1.4 How we may contact you. If we have to contact you about your order, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

1.5 Personal information you provide us is governed by our Privacy Policy. You acknowledge and agree that we will share your contact details with OBS in order to facilitate provision of the Services. Please read this section for additional details.

1.6 Other terms you should be aware of. When ordering any products online from our Website, our standard terms and conditions of sale will also apply https://www.keter.com/en-gb/terms-conditions-sales.html.

2 Our Services

2.1 Carrying out of the Services. We shall ensure that OBS carry out the Services to a high standard of care and skill in line with your rights as a consumer.

2.2 We will protect your property. We shall ensure the protection of your property during the Services, and we will be responsible for any damage caused to the Product or your property during the installation of the Product due to improper handling by OBS.

2.3 Providing a high-quality service. We shall ensure that the Services is carried out to the highest standards, provided you have followed the preparation activities ahead of the installation date, as set out in clause 4.2.

3 Your rights to make changes

3.1 Amending the date of your installation: If you wish to change the date when the Services will be carried out, please contact OBS to arrange this.

3.2 Cancelling your installation: If you wish to cancel the Services after booking an installation date with OBS, you must contact OBS directly to cancel the Services. OBS will contact us to confirm the cancellation of the Services and we will reimburse you for the Services after the confirmation has been received, normally within 5 working days of notification.

4 Providing the services

4.1 Arranging an installation date: Once you have ordered and paid for the Services, OBS will contact you directly to progress the Services. OBS will aim to provide the Services within 7-10 business days of delivery of your Product however, this timescale may increase during busier periods of the year. Please note OBS cannot arrange an installation date until they have received the required information as set out under clauses 4.2(b) and 4.2(c) regarding the installation preparation for the Product.

4.2 Preparations required ahead of the installation date. To help us provide the Services, you shall assist us by ensuring:

(a) your property is accessible and free from any obstacles which may prevent the Services from being provided. Appropriate access includes providing suitable parking for OBS and a clearance of at least 30cm (300mm) all around the installation area;

(b) you have a perfectly firm, flat and level base for your Product to be installed on, and provide any photographic evidence showing the spirit level when this is requested by OBS. OBS recommends the base consists of poured concrete, paving slabs or timber decking to be suitably firm; and

(c) you have provided confirmation to OBS that you have received the Product, and it is positioned close to the installation area before the installers arrive.

4.3 We are not responsible for delays outside our control. If the Services are delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is delay which continues for more than 60 days, you may contact us to end the contract and receive a refund for any Services you have paid for but not received.

4.4 What will happen if you do not provide required information to us. We will contact you to ask for certain information we need in order to deliver the Services to you. If you do not provide us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 5.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra costs that is required as a result. We will not be responsible for providing the Services late or not supplying any part of the Services if this is caused by you not providing us the information, we need within a reasonable time of us asking for it.

4.5 Finalising the Services and leaving the property. OBS are not required to remove rubbish from your property after providing the Services, but every attempt will be made to leave your property as tidy as possible.

4.6 Complying with building regulations. It is your responsibility to make sure that the Product, once installed, complies with all applicable building laws and regulations.

5 Our rights to end the contract

5.1 We may end the contract if you break it. We may end the contract for the Services at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us and/or OBS with information that is necessary for us to provide the Services, for example, installation address, contact information, delivery instructions, etc;

(b) you do not, within a reasonable time, allow OBS to provide the Services to you;

(c) OBS have persistently been unable to provide the Services to you on the agreed installation date;

(d) you do not provide a firm, flat and level base for the installation. Please note, if you wish to proceed despite an unsuitable base, you will be required to sign a disclaimer to waive any remedies you may be entitled should a problem arise;

(e) there is restricted access to the property; or

(f) obstacles are found in or around the property which prevent OBS from providing the Services (this may include trees, garden furniture or pets).

5.2 What may happen if you break the contract. If we end the contract in the situations set out in clause 5.1, we will refund any money you have paid in advance for Services we have not provided to you, but we may deduct or charge you a cancellation fee to cover the reasonable costs we incur as a result of you breaking the contract.

5.3 Delivery of the Product. If OBS is unable to complete the installation due to missing or damaged parts, OBS may need to return to your property on a future date to complete the installation. In such circumstances, we will ensure the Services are completed as soon as reasonably possible and you will need to contact OBS directly to arrange a re-visit after delivery of your parts/replacement Product.

5.4 Inaccurate or false information. If you provide us or OBS with inaccurate or false information which results in OBS being unable to assemble the Product on the agreed installation date, OBS will need to return to your property on a future date to carry out the Services, and you will be required to pay a fee of up to £150 to cover the cost of another visit to your property to complete the Services.

6 If there is a problem with the services

6.1 How to tell us about problems. If you have any questions or complaints about the Services, please contact us. Please simply click on Contact Us, choose the appropriate enquiry option (“I have an issue with my product”) and complete the online form.

6.2 Summary of your legal rights. We are under a legal duty to supply Services that comply with this contract. Nothing in these terms will affect your legal rights. You can find out more about your legal rights here: www.adviceguide.org.uk.

6.3 Fixing issues which may arise. OBS provide a 12-month warranty from the date of installation. In the event that an issue arises within this time period, please contact us in accordance with clause 6.1 and provide any photographs and/or videos of the reported issue.

6.4 Cause of any defects: If the issue is determined to be a result of our performance of the Services, the issue will be remedied free of charge. Please note we are not required to remedy any issues which arise from your neglect or lack of maintenance of the installed Product.

6.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.

Need more support?

If you need more support or have any further questions, please contact our dedicated customer service team on 0121 506 0008

Our offices are open 8am - 4pm Monday to Friday