Returns and Cancellation

Return and Cancellation

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period start after your order is accepted and will expire after 30 days from the day:

(a) (In the case of a supply of goods) on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods;

(b) (in the case of multiple goods ordered by you in one order) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise your right to cancel you must inform us of your decision to cancel this contract by please simply click on Contact Us, choose the cancellation/returns option and complete the online form.  

To meet the cancellation deadline it is sufficient for you to complete the cancellation form concerning your exercise of the right to cancel before the cancellation period has expired (described above) and return the goods within the cancellation period.

Effects of cancellation

If you cancel this contract within the cancellation period, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than – 

(a) 14 days after the day we receive back from you any goods supplied; or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event you will not incur any fees as a result of the reimbursement.

Where you have received large goods we will either collect the goods from you or arrange with you how the goods are to be returned. If you have received the goods by post then you shall send them back without undue delay and no later than the 30 day periods referred to above from the date you received them.

Unless otherwise specified in our Terms and Conditions of Sale you will be responsible for the cost of return or collection of the goods.

Please see our Terms and Conditions of Sale for full details and terms.